How can we help you?
If you lost access to your account, you must send us an email to [email protected] indicating your account details like email, name, address, etc, and the License Number of your products to reactivate your account and give you access to your downloads.
For Tribe Player 2
For authorizing the Tribe Player 2 you’ll need to have at least one Sound Library License activated, as soon you download and install the library with the Tribe Manager App the corresponding Engine will be authorized.
For Audio Plugins
If you Bought an Audio Plugin or Effect you’ll need to download the installer from the Downloads Section of your Account Page, or from the Tribe Manager, however you’ll need to authorize and activate the Plugin Through the Tribe Manager App.
For Sound Libraries & Instruments
For Downloading and installing Sound Libraries you´ll need to download the Tribe Manager App and the Tribe Engine Tribe Player 2. After the purchase you’ll have access to the Tribe Universe Installer in your Account Page that contains all the software you need. Then Follow the Steps of this video or check this page!
For Audio Plugins and others
As soon as the payment of the product has been credited, you will be redirected to the screen with the download link, however you can enter your account page and download your products at any time from the downloads section.
Unfortunately we do not have any system that allows us to offer DEMOS or Trials for our Sound Libraries, so we strive to give you clear audio and video samples so that you are sure of your purchase.
Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, name, address, credit card or bank details cannot be read by third parties. Credit card payments will also be verified through the secure 3D procedure and use the technology used by recognized payment gateways such as PayPal, PayU, MercadoPago and ePayco.
The payment methods vary according to the Country where the purchase is made and are those that are available in the PayPal Payment Gateway, If you are in Latin america you can use MercadoPago, PayU Latam or ePayco gateways where you can see more Payment Methods available , you can select the Gateways for your country before finalizing the purchase.
The issue often lies in the folder selected for your “Sample Folder” or sound library.
To view the solution please watch this article.
We’ve updated our license system some time ago and some orders didn’t sync. But no worry! Please send us an email to [email protected] or open a Support Ticket and we will renew your licenses in minutes!